Main services unavailable

Posted on Monday 9 October 2023, at 12:23 UTC

Following air conditioning troubles in our main datacentre, our main services are down. We are currently working on restoring them. Please bear with us.

Update on 2023-10-10 16:20 UTC: everything is back online.

Update on 2023-10-11 12:40 UTC: our filer is experiencing extra troubles. Consequently, most of our main services are down again.

Update on 2023-10-18 21:00 UTC: as you certainly noticed, our main services have been down for an entire week.

Let's start with some bad news:

• Our main services are still down as this update is being written.
• We are facing human issues with our patron, specifically with the company that provides most of TuxFamily's servers with housing, power and connectivity. Essentially, we are still waiting for them to press the power button of the affected machine.

As to good news:

• Data (websites, databases, Git repositories, etc.) are not lost.
• E-mails are not lost either: they are being collected by our MX2 service and will be released when our main services are up and running again.

Update on 2023-10-19 14:30 UTC: our main services are up and running again. We can only apologize for such a tremendous downtime.

Main services down

Posted on Sunday 9 July 2023, at 15:51 UTC

Today, around 11:37 UTC, we lost contact with some of our most important hosts, presumably following yet another power hiccup. Consequently, our main services (web areas, databases, SCM repositories, access to mailboxes, etc.) are down. Secondary services (MX2, NS2, etc.) are still up and running, along with download repositories. As this is being written, we cannot predict when exactly our services will recover and can only apologize for the significant downtime incurred. Please bear with us.

Update on 2023-07-14: despite a brief return to normal on 13 July around 17:00 UTC, our main services are down again since about 6:20 UTC.

Update on 2023-07-19 13:00 UTC: alright, everything should be back online.