Main services unavailable

Posted on Monday 9 October 2023, at 12:23 UTC

Following air conditioning troubles in our main datacentre, our main services are down. We are currently working on restoring them. Please bear with us.

Update on 2023-10-10 16:20 UTC: everything is back online.

Update on 2023-10-11 12:40 UTC: our filer is experiencing extra troubles. Consequently, most of our main services are down again.

Update on 2023-10-18 21:00 UTC: as you certainly noticed, our main services have been down for an entire week.

Let's start with some bad news:

• Our main services are still down as this update is being written.
• We are facing human issues with our patron, specifically with the company that provides most of TuxFamily's servers with housing, power and connectivity. Essentially, we are still waiting for them to press the power button of the affected machine.

As to good news:

• Data (websites, databases, Git repositories, etc.) are not lost.
• E-mails are not lost either: they are being collected by our MX2 service and will be released when our main services are up and running again.

Update on 2023-10-19 14:30 UTC: our main services are up and running again. We can only apologize for such a tremendous downtime.

Main services down

Posted on Sunday 9 July 2023, at 15:51 UTC

Today, around 11:37 UTC, we lost contact with some of our most important hosts, presumably following yet another power hiccup. Consequently, our main services (web areas, databases, SCM repositories, access to mailboxes, etc.) are down. Secondary services (MX2, NS2, etc.) are still up and running, along with download repositories. As this is being written, we cannot predict when exactly our services will recover and can only apologize for the significant downtime incurred. Please bear with us.

Update on 2023-07-14: despite a brief return to normal on 13 July around 17:00 UTC, our main services are down again since about 6:20 UTC.

Update on 2023-07-19 13:00 UTC: alright, everything should be back online.

Power hiccup

Posted on Sunday 2 July 2023, at 14:05 UTC

Today, around 05:39 UTC, we experienced a power hiccup (yeah, again…) that killed some hosts, unfortunately impacting all of our main services. Secondary services (MX2, NS2, etc.) are up. We are currently waiting for remote hands.

Edit 2023-07-03 12:10 UTC: No remote hand is sight, but we still managed to bring back everything.

Power hiccup

Posted on Sunday 4 June 2023, at 14:38 UTC

Yesterday, around 11:40 UTC, we experienced a power hiccup that killed some hosts. Impact was low and almost everything restarted properly. We managed to brought back most services a couple of hours ago. Unfortunately we just lost a big host storing most data for an unknown reason yet but probably related to disk arrays in bad shape after the power hiccup. We are currently waiting for remote hands.

Edit 2023-06-05 14:40 UTC: Alright, everything is back to normal!

Power hiccup

Posted on Friday 28 October 2022, at 15:29 UTC

Today, around 15:20 UTC, we experienced a power hiccup that killed some hosts. We managed to bring back most services, everything else (panel, mail, webmail) will be back shortly.

Edit 2022-10-29 22:30 UTC: Everything is back online, however our main database is running in read-only mode until we get access to the host that have the latest copy of it. That mean services needing database write access (panel, lists, webmail, …) will not work flawlessly for now.

Edit 2022-10-31 12:20 UTC: Alright, everything is back to normal!

Power hiccup

Posted on Saturday 24 September 2022, at 21:13 UTC

Today, around 19:20 UTC, we experienced a power hiccup that killed some hosts. We managed to bring back most services, everything else (panel, mail, webmail) will be back shortly.

Edit 2022-09-27 14:14 UTC: Everything should be back online!

Power outage

Posted on Wednesday 17 August 2022, at 13:00 UTC

Today, around 03:30 UTC, we collapsed under a power outage. We managed to bring back most services, everything else will be back shortly.

Edit: Everything should be back online!

Power outage and air conditioning failure

Posted on Sunday 31 July 2022, at 13:35 UTC

Since 2022-07-31 12:53 UTC (14:53 CEST), our hoster is experiencing a partial network outage impacting all of our main services. We will keep you updated. Secondary services (MX2, NS2, etc.) are still up and running.

Edit 2022-07-31 19:30 UTC: It is actually a power outage and an air conditioning failure, one triggering the other, in any order.

Edit 2022-08-01 12:00 UTC: Everything should be back online!

Network outage

Posted on Wednesday 27 July 2022, at 19:46 UTC

Our hoster is currently experiencing another partial network outage impacting all of our main services. We will keep you updated. Secondary services (MX2, NS2, etc.) are still up and running.

Edit: we are back since 20.25 UTC (22.25 CEST).

Network outage

Posted on Thursday 16 June 2022, at 21:47 UTC

Our hoster is currently experiencing a partial network outage impacting all our main services. We will keep you in touch. Secondary services (mx2, ns2, …) are up.

Edit: We are back online since 04:31 UTC.